Frequently Asked Questions
Shipping & Delivery
Q: How long does shipping take?
A: We process orders within 1-2 business days. Delivery typically takes 5-10 business days depending on your location.
Q: Do you offer international shipping?
A: Yes! We ship worldwide. Shipping costs and delivery times vary by location.
Q: How can I track my order?
A: Once your order ships, you'll receive a tracking number via email.
Product Information
Q: What sizes do your pillows come in?
A: Our square pillows are available in 14"×14", 16"×16", 18"×18", and 20"×20" sizes.
Q: What material are the pillows made from?
A: Our pillows feature high-quality polyester fabric with durable construction for long-lasting comfort and style.
Q: Do pillows come with inserts?
A: Our products are pillowcases only. Inserts are sold separately unless specified in the product description.
Care Instructions
Q: How do I wash my pillow covers?
A: Machine wash cold with like colors. Tumble dry on low heat or hang to dry. Do not bleach.
Q: Will the colors fade after washing?
A: Our pillows are made with quality materials designed to maintain their vibrant colors with proper care.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day money-back guarantee. If you're not satisfied, contact us for a return or exchange.
Q: How do I initiate a return?
A: Please contact our customer service team with your order number, and we'll guide you through the return process.
Q: Who pays for return shipping?
A: Return shipping costs depend on the reason for return. Defective items receive free return shipping.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods.
Q: Is my payment information secure?
A: Yes! All transactions are encrypted with 256-bit SSL security to protect your information.
Contact Us
Q: How can I contact customer service?
A: You can reach us through our Contact page or email us directly. We typically respond within 24 hours.